AN INSURANCE POLICY IS A PROMISE.
AND THEY DON'T PUBLISH HOW OFTEN THEY BREAK THEM.

WE THOUGHT WE WERE COVERED. ARE YOU?

— DAYS

HOW MUCH TRAUMA COULD YOUR FAMILY SURVIVE?

Counting since the flood of 20 May 2025 — and the family is still not home.
The documented record of one Australian insurance claim — and a resource for policyholders under pressure.

22 AUGUST 2026 — THE SIGNS WENT UP.

On the house this claim is about. The QR code on the banner points here.

THIS HOUSE HAS BEEN ON TELEVISION BEFORE.

In 2023, Nine’s A Current Affair told the story of an earlier insurance claim at this same house. That claim is not this claim — this site documents the current claim, arising from the flood of 20 May 2025. The story below is Nine’s own report, playing from their official channel.

Watch on A Current Affair’s channel · read Nine’s story page.

IF YOU ARE INSIDE ONE OF THESE.

Three doors, in the order that would have helped us.

IF YOU'RE STRUGGLINGCrisis lines and free money help. Before the record, on purpose. HELP DIRECTORYWhere to get advice, in what order, and what each one is good for. FOR MEDIAJournalists, podcasters, consumer advocates: what we can give you.

Want to stay informed, or to add your name to the policy-change proposals? One click: UPDATES to stay informed — at most one email a month, usually less — or SUPPORT to add your name (updates@claimsdenied.au). Removed at any time on request.

Site in build — new sections as they are ready

Media & enquiries: media@claimsdenied.au